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Clients’ Service Manual Training: Broaden Your Knowledge Base in LGS- Okaikwei North MCD Tells Staff

The Municipal Coordinating Director of Okaikwei North Municipal Assembly (ONMA) in the Greater Accra Region has spoken on the need for staff of the Assembly to broaden their knowledge base in the Local Government Service (LGS).
Mr. Francis Mensah explained that staff must read about the many write ups about the Service and acquaint themselves with the operations of the various Departments and Units comprising the Service.
“Don’t forget to read about the Service, the Service has lots of write-ups and you must read to be on top of issues” he said.
Mr. Mensah made the appeal at the opening of a day’s training workshop on the newly developed Clients’ Service Operational Manual for the Local Government Service.
Some 25 officers including Secretaries, Clients’ Service Staff, Zonal Council Secretaries and other front line staff participated in the training held on February 8, 2024.
According to the Municipal Coordinating Director, very soon application for staff of Client’s Service will be opened for interested persons to apply.
He said it would be open to all staff of other Departments and Units as well, the reason it is necessary for all staffs to broaden their knowledge base regarding the working of other Departments.
“Let’s prepare ourselves and learn a lot from the manual so that when you are interested and you go for the interview, you would be selected for the job: he stated.
The Municipal Chief Executive, Honourable Boye Laryea urged the participants to take the training serious in order to improve themselves and the quality of the service they render to the clients of the Assembly.
He indicated that the training is an opportunity to acquire knowledge on their work.
Mr. Prince Kwame Newman, a Director at the Greater Accra Regional Coordinating Council (GARCC) for his part indicated that the first point of call in any Assembly is the Clients’ Service, stressing that the function of the reception is different from the Clients’ Service and tasked the trainees to make maximum use of the training.
Taking the participants through the training, Ms Portia Tagoe, an Assistant Director of the GARCC noted that the Clients Service operational manual is a new operational manual introduced into the Local Government System to standardize its operations.
The manual she said, aims to standardize the systems and procedures of the Clients Service Unit of the Local Government System.
“The Clients Service has always been a Unit under Administration and the introduction of the manual would establish the Clients Service as Unit on its own” the facilitator noted.
Madam Tagoe emphasized that the training is also to equip staff with the requisite training and the staff strength the Unit requires.
She disclosed that interested staff hoping to head Clients Service must hold Master’s Degree in Public Administration, Sociology, Marketing or other related courses with a 15 years’ working experience in the Local Government Service.
Mr. Walter Awnadaga, an Assistant Director at GARCC, a facilitator for the training and a Regional Trainer took the participants through modules like: Clients Complaints; Compliance Monitoring; Processes for Handling Feedbacks, Electronic Complaints/ Enquiries, Handling Clients Enquiries among others.

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